Terms and Conditions
- Orders are usually processed within 3-14 days of receiving your order, except for public holidays or weekends. In this case the delivery is made from the very next business day. All goods are shipped from Berlin.
- Availability of products is not guaranteed. If you have ordered an item that is not available or that is delayed, we will notify you via email.
- All Shipments to Germany and Europe are sent with Hermes. Shipment to Usa, Japan, Australia, Canada, HK are sent with German Post/DHL. All prices include shipment costs.. Buyer will receive a shipment confirmation email with the shipping tracking number. A signature is required. All shipments are made on regular rates. If you want an express shipping or additional insurance, this is possible at your expense, please enquire at the time of your purchase.
- The prices are indicated in EUR and are including 19% VAT.Shipping is non-refundable and paid by the customer.
- For oversea orders (USA, Japan, HK, Australia, Kanada..), a customs duty might be charged to you depending upon the country in which you reside. Tata christiane is not responsible for payment of this duty.
- Direct Bank Transfer
Online Return Policy
Please notice that most of our items are One size: Most of our clothes are unisex and cut oversize. Please contact us if you have doubt with the pictures of the piece.
Tata christiane is not responsible for any return shipping costs nor duty reimbursement in the case of international purchases.
We will exchange any full price item if you notify us within 7 days of receipt and return it to us within 14 days of receipt of your online order.
Please note that only products that are in their original condition (unworn, unwashed and with original tags and packaging) will be refunded, others will be returned to the customers at their own cost.
Return adress :
Tata Christiane - Am Stadtpark 2-3, 10367 Berlin
Please send us the tracking number within 14 days of receipt of your online order. A signature is required.
We hold the right to deny refunds if the product returned does not meet our return policy requirements.
Refund of return : up to 7 days after we processed your return and the quality control.
Thank you for your attention and interest in Tata Christiane